Shipping & Handling
Domestic Shipping | 1-7 Business Days
We work diligently to ship all orders placed prior to 5pm EST the same day, however please allow for up to 72 Hours for processing/handling after placing your order.
Each customer is responsible for any customs charges that may be applied to international shipments. Simone the Label has no control over these charges and is not responsible for any actions taken by customs or delivery services.
RETURNS & EXCHANGES
We do not accept returns on jewelry orders, however, we are more than happy to provide exchanges or store credit!
Please email us along with your order number so we can better assist you. Contact- firstname.lastname@example.org
Keep in mind that exchanges must be done within 14 days of receiving your order. Exchanged items must be unworn. Please allow up to 5 business days for processing of return orders.
All sale items orders are final.
Promo codes and discount codes will not be applied to orders that have been processed and/or on previous orders.
We do not refund for packages lost in transit or stolen packages.
We are unable to refund or replace stolen packages or un-retrieved packages that have been confirmed as delivered. Please ensure your delivery address is correct and secure.
If your item is broken upon delivery, please contact us immediately for a replacement. We will send you a return shipping label & send you out a new one ASAP.
Should you have any other issues with an order, please don't hesitate to contact us and we'll do our very best to take care of you! email@example.com